Business briefs for Aug. 4

Sheik begins duties at Panka Insurance Agency

Jessica Sheik was recently hired as a marketing director for Panka Insurance Agency in Ivanhoe. She began her duties on July 7. She joins the staff of Mike Panka, Adam Panka, Vicky Harrison, Joyce Eischens and part-time employee Bridgette Bloch.

She designs and updates the company’s website, handling social media, general marketing and advertising. She also sends out weekly newsletters to their clients.

“I enjoy helping others and welcome the change,” she said.

Sheik was previously employed at Development Services, Inc., in Ivanhoe for 10 years.

Mike Panka said the company needed the extra office assistance because they have become so busy.

“Jessica will be a great asset with her previous work experience and efficient handling of customer activities, especially now that we are expanding our business,” he said.

Panka is a 1997 graduate of Willmar High School and attended Southwest Minnesota State University. She graduated in 2002 with a degree in elementary education.

She and her husband, Randy Sheik, have four children: Peyton, Easton, Berkley and Kinsley.

Customer Elation hiring more than 20 people for health and wellness client

Customer Elation announces a hiring surge to support the growth of a local health engagement company. Now through Aug. 8, recruiting efforts at Customer Elation are increased to accommodate a need for more than 20 new agents to support a client’s expanding programs. This long-term Customer Elation client is a health and wellness coaching company that helps encourage its clients’ employees to be healthy through rewards programs that focus on small steps, relevant choices and behavior triggers. Customer Elation will more than quadruple its Marshall staff.

With a unique approach to health care engagement, this client requires highly motivated call center agents who will manage clients from a wide variety of industries located throughout the United States.

Because the client’s incentives and benefits are provided by companies to their employees there are no sales calls and no commissions involved for support specialists. Applications are available at the Customer Elation call center office located at 305 2nd St. in Marshall.

Customer Elation is a call center and answering service company with call center locations in Foley, Hutchinson, and Marshall and a corporate office in Bloomington.

AveraChart offers patients electronic access to their health record

Avera is offering a new way for patients to become a more active partner in their own health care through AveraChart, a secure Internet portal to a patient’s individual electronic medical record.

Avera hospitals and clinics are now enrolling patients in AveraChart. Patients can begin the enrollment process simply by contacting their clinic or hospital registration staff. Receptionists will provide the exact information patients need to self-enroll at home, or will start the enrollment process for them.

Using AveraChart from their home computer or mobile device, patients can message their care team, review test results, read their health record, see their visit history and more.

AveraChart is available across the entire Avera system, through all Avera hospitals, clinics and providers. So far, approximately 30,000 Avera patients have signed up.

“We’re pleased to offer AveraChart here in the Marshall region. Our local providers enjoy developing a strong personal connection with patients and their families. Nothing replaces a face-to-face visit. Yet with today’s widespread use of the Internet, AveraChart offers another way to stay engaged with our patients,” said John Kemp, M.D., Avera Medical Group Marshall.

Just like online banking, an Internet portal offers patients the benefits of convenience and privacy.

“Patients can request a prescription renewal or check test results, anytime, day or night. Wherever patients have access to the Internet, they have access to AveraChart,” said Tad Jacobs, DO, chief medical officer for Avera Medical Group.

While clinic and hospital staff check messages often and respond in a timely manner, AveraChart messaging is not intended for emergencies.

“In an emergency, or if you are unsure about acute symptoms, go to our local emergency room or call 911,” Kemp said.

Similar to online banking or other online transactions, patients can trust the security of AveraChart.

“AveraChart was created specifically for our health system with extensive measures to ensure that patient records remain private and secure,” Jacobs said.

Parents can request proxy access for their children’s records; likewise, adult children can request proxy access for elderly parents.

No one has access to electronic patient records except for the patient and care team. For example, insurance companies, employers, government, law enforcement agencies or schools cannot access patient records on AveraChart.

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